Frequently Asked Questions
Q: How can I book a car rental service?
A: You can make a reservation through the following methods:
1) WhatsApp: +86 181 7089 0917
2) WeChat: 15168536352
3) Email: 18170890917@163.com
Please provide your travel time, location, number of passengers, and vehicle requirements, and we will provide a quotation as soon as possible.
Q: How is the rental cost calculated?
A: Our pricing is based on factors such as travel distance, vehicle type, and duration of use. Please contact our customer service for a detailed quotation. We guarantee transparent pricing with no hidden fees.
Q: Is there a fee for canceling an order?
A: Cancellations made within 2 hours before the scheduled service time will incur a certain fee. Cancellations made more than 2 hours in advance are free of charge with a full refund. Specific terms are subject to the service agreement.
Q: Do you provide invoices?
A: Yes, we can issue VAT standard invoices or VAT special invoices. Invoices will be issued within 3 working days after the trip is completed.
Q: What safety equipment is available in the vehicles?
A: All vehicles are equipped with seat belts, fire extinguishers, first aid kits, warning triangles, and dash cameras.
Q: What language services can drivers provide?
A: Our drivers primarily provide services in Chinese. They are proficient in using translation apps for communication, and some drivers have basic English communication skills. If specific language support is required, please inform us in advance when booking.
Q: What payment methods are supported?
A: We accept multiple payment methods, including credit cards, cash, WeChat Pay, and Alipay.